FAQ HELP PAGE
Getting in Touch
Contact details for our London office can be found on our Contact Us page.
Readers
If you need to reach out to customer service about your order or report a problem, please email ivphelp@glassboxx.com and someone will be happy to assist you.
Once logged in, choose My Account, then My Orders. Select your order and choose View Order. If you ordered a print book, the shipping information will be included on this page once it becomes available. If you ordered as a guest, a tracking number will also be emailed to you along with an order confirmation. Any issues, please contact our IVP Customer Service Team at ivphelp@glassboxx.com.
IVP is thrilled to offer audiobooks and eBooks for sale directly from our website to stream directly to your device through the FREE Glassboxx app. You can find instructions and helpful tips for accessing your eBook and audiobook content on our About our eBooks and Audiobooks page.
For all information regarding delivery costs and timings, please see our Delivery & Returns FAQ page.
For physical books it is best if you return the book to the original bookshop or online retailer from which it was purchased. They should be happy to exchange it for a perfect copy. If you purchased the physical book or eBook from our website, please email ivphelp@glassboxx.com with details of the issue and our customer service team will be happy to help.
We cannot give out personal mail or email addresses for our authors. However, all author mail is forwarded directly to our authors via our publicity department. Please contact our publicity department at our Press and Publicity page.
If you are looking for a title which is now out-of-print, try an out-of-print finding service such as Abe Books, Book Finder or Zardoz.
If you wish to purchase bulk quantities of books currently out of print, please contact our sales department at ivp@ivpbooks.com.
Retailers and Business Partners
We work with independent bookshops across the UK through our amazing sales team. Find out more on our Trade Customers page or contact our sales team at ivp@ivpbooks.com.
See our rights and permissions page.
All of our latest catalogues are available to download on our catalogues page.
IVP titles are available at significant quantity discounts when purchased in bulk (minimum of 10) for church, corporate use, author events, resale/wholesale. Custom imprinting or excerpting is also available to fit special needs.
To order any of our titles in bulk, please contact our sales team at ivp@ivpbooks.com.
Most books can be copied for use in a UK school, college or university under the Copyright Licensing Agency (CLA) Licence.
For more information visit www.cla.co.uk
If you teach or recommend books for academic courses, you can request a free inspection copy to see if a title is suitable for adoption. This service is available to lecturers and educators considering IVP titles for course use.
To find out more or request a copy, please visit our Inspection Copies page.
Authors and Writers
At IVP, our mission is to publish books that are faithful to Scripture, rooted in evangelical theology, and relevant to contemporary culture. We aim to equip Christians to live out the gospel with clarity and conviction and to engage thoughtfully with the world around them.
If you're seeking additional guidance, The Literary Consultancy and The Writers’ Workshop offer valuable manuscript assessment and advice.
The Book Trust also provides helpful resources, including courses, competitions, and tips on manuscript submissions and navigating the publishing process.
We don’t accept unsolicited manuscripts. Most of our titles are commissioned through literary agents. If your work aligns with our mission and vision, we recommend approaching a reputable agent who can guide you through the submission process. For further details on getting published by IVP, please visit our submission page.
We're so glad you're part of the IVP author community—your writing plays a vital role in our mission to equip God’s people to live faithfully, think biblically, and engage the world with the gospel.
To access your exclusive author discount, simply reach out to your main editorial contact (usually the editor you worked with most closely). They’ll provide a personal discount code you can use when ordering from our website.
Need help applying your code? You’ll find step-by-step instructions on our Discount Code Help Page.
We’re honoured to publish your work—thank you for being part of the IVP story.
Journalists
If you are a journalist and require some specific information, please contact our publicity department.
All of our latest catalogues are available to download on our catalogues page.
See our rights and permissions page.
Contact our publicity department to be added to their mailing list.
Careers
To see all our current vacancies within the UK and how to apply, please visit our jobs page.
Donors
We’re deeply grateful for your generosity. Your donation helps us share the Christian message with readers around the world through publishing, education, and outreach. To give today, please visit our donation page. Every gift—no matter the size—makes a lasting difference.
About This Website
All of our cookie and privacy policy information can be found on our Cookie and Privacy Policy page.
We accept the following major credit cards, such as Visa, MasterCard, American Express; as well as the popular easy online payment methods such as PayPal.
Yes, we use secure encryption (SSL) across the site to ensure your personal and payment information is protected.
No, you can check out as a guest. However, creating an account allows you to view past orders, save your details, and manage subscriptions more easily.
If you have an account, you can log in and view your full order history under the "Profile" section.





