Delivery information

We are proud to work with Norwich Books and Music to fulfil are domestic and international orders.

All UK orders placed and received before 11.45am will be despatched same day as standard. Smaller orders (1 or 2 books) will be sent via Royal Mail 1st Class and larger orders by DPD.

Note: we are working on sending tracking details with your confirmation emails. Please bear with us as we develop this functionality.

Our shipping rates

Order Value UK Next Day Europe RoW
Up to £20 £1.95 £4.95 £6.95
£20 to £49.99 Free £8.95 £12.95
£50 and over Free £12.95 £19.95



On all our product pages, we show you how soon a book reach you from our warehouse - either within 24 hours or 72 hours.

Our office team monitors stock regularly and we endeavour to keep all our top selling titles well stocked. Yet, there can be times when our books can take a little longer to get to you. Should you have any queries about your order, please contact us.

Returns Policy

If you you would like to cancel your order and your order hasn’t been despatched, please contact Firsty Group Customer Services as soon as possible.

If your order has already been despatched, you can return your order for any reason within 14 days of receiving your order. A refund can be made for the price of the books (not postage) to your payment card.

Telephone: 020 3871 6558   Email:

If you have received faulty or damaged book, please contact Firsty Group. Replacement copies can be supplied or, if you prefer, the order can be refunded.